Refund & Cancellation Policy
Effective Date: January 1, 2026
Last Updated: June 7, 2026
At ElevonOps, we are committed to delivering professional operational support, CRM implementation, communication systems, automation deployment, appointment coordination, and front-office operational services.
This Refund & Cancellation Policy explains how deployment fees, activation fees, recurring service fees, refunds, and cancellations are handled.
By purchasing services from ElevonOps, clients agree to the terms outlined below.
- Set clear client expectations.
- Reduce billing misunderstandings.
- Protect both parties.
- Minimize refund disputes.
- Create transparency and trust.
Fees for setup and implementation work
Deployment and Activation Fees cover the work required to configure, implement, and prepare client systems for service.
These services may include CRM configuration, workflow implementation, automation setup, calendar configuration, communication systems setup, reporting setup, team onboarding, operational deployment, and internal implementation planning.
Because these services begin shortly after onboarding, Deployment & Activation Fees are generally non-refundable once work has commenced.
Monthly service fees are billed in advance.
Services may include lead response management, appointment coordination, CRM management, follow-up systems, communication management, reporting services, operational support, and workflow management.
Clients remain responsible for charges incurred prior to cancellation.
Services are considered commenced when any of the following occurs:
- Client onboarding begins.
- CRM configuration begins.
- User accounts are created.
- Workflows are built or modified.
- Calendars are configured.
- Automations are deployed.
- Reporting systems are configured.
- Operational setup work begins.
- Internal deployment planning begins.
Once any of the above activities have started, deployment and activation services are considered in progress.
How to cancel services
Clients may cancel services at any time by providing written notice to support@elevonops.com.
Cancellation requests should include Company Name, Account Information, and Requested Cancellation Date.
To avoid renewal charges, cancellation requests should be submitted before the next scheduled billing date. If a cancellation request is received after a billing cycle has renewed, service will remain active through the current paid billing period.
No additional monthly charges will be processed after cancellation becomes effective.
Refund requests are reviewed on a case-by-case basis.
Refunds may be considered when services have not yet begun, billing errors occur, duplicate payments occur, or payment processing errors occur.
Refunds are generally not available for completed deployment work, completed onboarding work, CRM implementation work, workflow configuration, time already invested in implementation, or services already delivered.
ElevonOps does not generally provide partial-month refunds for active service periods.
Any exception will be reviewed on a case-by-case basis and approved solely at the discretion of ElevonOps.
We try to resolve concerns fairly
ElevonOps is committed to resolving billing concerns quickly, fairly, and professionally.
Clients experiencing billing concerns are encouraged to contact our support team directly so we can review the issue and work toward a reasonable resolution whenever possible.
Before initiating a chargeback, payment dispute, or payment reversal, clients agree to contact ElevonOps directly to allow an opportunity for review and resolution.
Most billing concerns can be resolved quickly through direct communication with our team.
Chargebacks should only be pursued after reasonable efforts to resolve the matter directly with ElevonOps have been exhausted.
ElevonOps reserves the right to modify this Refund & Cancellation Policy at any time.
Updated versions will be posted on this page.
Continued use of ElevonOps services constitutes acceptance of any updates.
Questions regarding refunds or cancellations may be directed to the contacts below.
ElevonOps believes transparency creates better business relationships.
Our goal is to provide clear expectations, fair policies, and professional support so every client understands exactly how billing, cancellations, and refunds are handled.
ElevonOps
Operations. Systems. Results.